IMPORTANT ACCESSIBILITY FEATURES THROUGHOUT OUR WEBSITE AND HOTEL

Our goal is to provide hospitality to all people who travel to Palm Springs. This means everyone. Our mission is to make it as easy as possible for all people including those with hearing, vision, or any other disability to learn about our property and book their stay if they so desire.

If you have difficulty learning about or booking our hotel, we invite you to contact us via telephone or email and our friendly staff will gladly assist you.

Phone Number (760) 459-7914

Email Address reservations@thecolehotel.com

Address 2323 North Palm Canyon Drive, Palm Springs, California, 92262, USA

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://www.thecolehotel.com/ regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software.

To ensure this, The Cole is committed to compliance with Level AA success criteria of the Website Content Accessibility Guidelines 2.1 (WCAG 2.1), an international standard measure of accessibility success. Our website and digital marketing has been developed after carefully parsing these particular guidelines and is continuously being enhanced to make our technology more accessible and user-friendly.

We have tested our hotel’s website to ensure that we meet or exceed Level AA checkpoints of the WCAG 2.1 Standard.

Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features on our Hotel Overview page which can be found here: Click Here

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

Modify our policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms
Identify and describe accessible features at our place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs
Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type
Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems
Guarantee that the specific accessible guest room reserved through our reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media, which you will find on our Contact Us page.

If you have any questions or would like to report any issues related to the accessibility features of our hotel’s website, please contact us at reservations@thecolehotel.com

You can learn more about W3C’s Web Accessibility Initiative (WAI) HERE

Our Hotel Offers The Following Accessibility Features

Property Accessibility Features

32 Inch Wide Openings to Common Areas
Accessibility Equipment for The Deaf
Accessible Guest Rooms with 32 Inch Wide Openings
Accessible Pool Entrance
Accessible Routes To Fire Exits
ADA Accessible Guest Room
All areas of the hotel are accessible by wheelchair – including a wheelchair accessible route from the accessible parking spaces to the facility’s front entrance and to the key areas of the facility
All doorways to and within Accessible Guest Rooms are Wheelchair Accessible
All sidewalks and walkways free of any objects that pose a hazard to persons with low vision
Door hardware (lever, pull, panic bar, etc.) usable with one hand, without tight grasping, pinching or twisting of the wrist
Fire alarms in the hotel have a visual alarm strobe light
Ground Floor Hotel Entrance
Hotel corridors a minimum of 36” wide
Hotel Provides Proper Number of Accessible Guest Rooms Stipulated by ADA
Hotel Provides Proper Number of Accessible Parking Spots Including Van Accessible Spots Stipulated by ADA
Key card reader positioned so persons who use wheelchairs may approach and operate the opener
Main Features of Hotel Accessible on Ground Floor
No steps or abrupt level changes that will impede access for persons who use wheelchairs, walkers and other mobility aids between accessible guest rooms and common areas
No steps or abrupt level changes that will impede access for persons who use wheelchairs, walkers and other mobility aids between accessible parking and entrance
No steps or abrupt level changes that will impede access for persons who use wheelchairs, walkers and other mobility aids between accessible parking and guest room entry
On-Site Designated Accessible Parking
People in Need of Accessible Features Can Book Accessible Rooms During The Same Time and Terms That Others Can Reserve Rooms
Pool Entrance and Area Accessible
Registration Desk, Lobby, Guest Rooms, and Exterior/Interior Amenities are Accessible From The Public Sidewalk
Roll-in ADA showers available
Service Animals Allowed At No Additional Charge
Signs on The Property Include Braille are Easy to Read and Free From Reflective Material
Staff Has Access to Information About Guest Rooms
Staff is Trained to Offer Assistance to Ensure Accessibility
Van Accessible Parking
WCAG Level 2.1 Website
Wheelchair Accessibility Throughout Guest Room and Guest Bathroom per ADA Standards
Wheelchair Accessible per ADA Standards
Wheelchair Accessible Route From The Accessible Parking Space To The Facility’s Entrance, Registration Desk, Guest Room, and Exterior/Interior Amenities
Hotel Provides Proper Number of Accessible Guest Rooms Stipulated by ADA

Guest Room Accessibility Features

Wheelchair Accessible Guestroom Door Entrance, Bathroom Door Entrance, Interior Doors Per ADA Standards That Allow At Least 32" Clear Passage Width So Persons Who Use Wheelchairs, Crutches, And Other Mobility Aids Can Visit Or Stay; In Addition, Door hardware (Levers, Pulls, Panic Bars, Etc.) On All Entry Doors To Accessible Guestrooms And Other Passage Doors Within The Room Are Usable With One Hand Without Tight Grasping, Pinching, Or Twisting Of The Wrist
Service Animals Allowed
Accessible Power Outlets
Light/Lamp Controls are Push Button
Lower Level Individual Thermostat
Visual Door Knocker
Shaker Alarm Clock
Visual Alarm Equipped
Closed Captioning Television
36" or More Accessible Path of Travel Around and Between Beds Per ADA Standards
Multi-Level Door Viewers
Closet Bars and/or Shelving Lowered
Drapery Control with a 36” Clear Path Within Reach & Lowered Wands
Hearing Impaired Light Alerts – Free Portable Equipment Provided by Hotel
Table/Desk Height Accessible with Knee Space 27” (width) and 34" (height)
At Least (1) Power Outlet with a Clear Space in Front, 15” from Ground
Power Outlets within 4” of Telephone
Visual Alarm – Free Portable Equipment Provided by Hotel
Wheelchair Accessible Route in Room
Telephone with Volume Control
Door hardware on all entry doors to accessible guestrooms and other passage doors within the room usable with one hand

Bathroom Accessibility Features

Grab Bars in Shower with a Shower Seat
Hand-Held Shower Wand with Shutoff Valve and Temperature Regulator With At Least A 60" Long Hose Provided So Persons Who Bathe From A Seated Position May Wash And Rinse With The Directional Spray
Lower Mirrors
Removable Shower Head
Roll-In Shower That Is Free Of Curbs Or Lips At The Shower Floor Thus Allowing Wheelchair Approach And Transfer Onto The Folding Shower Seat; in addition, Free Of Doors That Would Impede Wheelchair Transfer Onto The Seat, Horizontal Grab Bar On The Wall Opposite The Seat For Stabilization And Aid In Maneuvering While In A Shower Wheelchair, Faucet Controls And Shower Wand Positioned On The Wall Along The Side Of The Shower Seat So They Are Operable From The Folding Shower Seat or From The Shower Wheelchair, Roll-in Shower Has A Securely Fastened Folding Seat At 17"-19" Above The Floor Onto Which Persons Who Use Wheelchairs May Transfer To Shower
Lowered Towel Hooks, Racks, or Bars Placed Within 54" Of The Floor For Side Approach Or 48" Of The Floor For Forward Approach So Persons Who Use Wheelchairs Can Approach And Use The Towel Racks
Toilet Grab Bars Per ADA Standards
Drain and Water Pipes Under Sink are Insulated
Faucet that is easily operable with hardware that is (i.e.: levers, wrist blades, single arm, etc.) usable with one hand
Bathroom floors in the accessible guestrooms slip-resistant
Wheelchair Accessible Bathroom Facilities
Wheelchair Accessible Sink That Is No More Than 34" High With At Least 29" High Clearance Under The Front Edge To Allow Persons Who Use Wheelchairs To Pull Under The Lavatory And Use The Faucet Hardware Per ADA Standards. Faucet That Is Easily Operable (i.e.: Levers, Wrist blades, Single Arm, Etc.) And Usable With One Hand, Without Tight Grasping, Pinching, or Twisting of The Wrist
Wheelchair Accessible Raised Toilet Per ADA Standards Including Toilet Seat Between 17"-19" Above The Floor; In Addition, Toilet Is Centered 18" From The Adjacent Side Wall, Which Is The Distance That Will Permit A Person With A Mobility Impairment To Use The Grab Bars. Accessible Toilet Have A Horizontal Grab Bar On The Adjacent Side wall That Is At Least 40" Long and Between 33"-36" Above The Floor For Stabilization and Assistance During Transfer From A Wheelchair; in addtion, A Horizontal Grab Bar On The Wall Behind The Toilet That Is At Least 36" Long and Between 33"-36" Above The Floor For Stabilization and Assistance During Transfer From A Wheelchair

CHECK AVAILABILITY

Hotel Website Accessibility Features

This hotel website for The Cole is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.1 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our hotel’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation at: https://www.thecolehotel.com/sitemap

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Web Content Accessibility Guidelines (WCAG) 2.1, which explains the reasons behind each guideline.
Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website:

Click Here for HTML Validator, a free service for checking that web pages conform to published HTML standards.
Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
Click Here for Lynx, a free text-only web browser.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading the The Cole website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:

Learn about the Accessibility features of these major Internet Browsers below:

Mozilla Firefox: Click Here for Mozilla Firefox Accessibility Features
Google Chrome: Click Here for Google Accessibility Features
Internet Explorer: Click Here for Microsoft Internet Explorer Ease of Access Options
Apple Safari: Click Here for Apple Accessibility Support

This Hotel's Website Has Passed W3C WCAG 2.1 Level AA Self-Certification*

*Note: W3C has not developed a certification program or authorized any other program to certify conformance to W3C standards.

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